Website Chat Services
Onsite Conversations that Convert Leads
Website Chat is a powerful feature that allows you to engage with your website visitors in “Real-Time” digital conversations. Making your business available to field questions, provide support, and improve audience engagement. With this functionality, it can also help you convert more of your website visitors into new customers. Improve your audience’s browsing experience with the power of Website Chat and watch the performance of your digital marketing campaigns increase in conversions, sales, and ROI.
What is Website Chat?
Engage and Convert New Leads while they Browse your Website
The goal of website chat is to provide instant access to your team and availability to answer questions your website visitors have when browsing through your products and services. Having chat on your website provides tremendous value. In fact, according to studies, you can Increase your Site Conversion Rate by up to 20% with Chat set up on your website.
Web chat can be managed by chat bots as well as live agents, or even a combination of both. Which option is best for you will often be dictated by the size of your company and the availability of your team to be present to respond to website visitors. So that when you are implementing this feature on your website, you will have the right support in AI or Human Personnel to manage your Chat Conversations from your website.
Why Website Chat?
Real-Time Interaction that Creates more Conversions
Website Chat allows you to directly connect with your site visitors and answer their questions in real-time. Helping develop rapport and create deeper connections with your prospects.
Website Chat can also act as a filter and help you qualify prospects that are more likely to buy. Helping you free up your office support and sales teams to focus on better quality leads that are more likely to convert.
With web chat, you can provide FAQ Support without the prolonged process of calls and live conversations as well as tedious email exchanges that often frustrate prospects and can lead to lost conversion opportunities. Thus, helping your team be more efficient in communication and converting more leads into sales.
The Benefits of Chat
Enhance the User Experience
While Reducing Communication Barriers
Unlike phone and email outreach, Website Chat allows visitors to get their most important questions answered without having to leave your site. Advanced chatbot technology can even help eliminate further barriers between filtering site visitors who are looking for non-sales-related insight versus quality prospects who are ready to buy from your business. They can even help initiate purchases, returns, or even schedule appointments.
AI Chatbot to Live Chat Functionality
Better Productivity Features and Custom Experiences
AI-Powered Chatbots consist of advanced technologies ready and active to assist your customers 24/7. Chatbot functions can accommodate visitors both inside and outside of working hours, all while never needing input from a live agent.
Chatbots can also handle a large number of queries at the same time without issue, meaning that all of your visitors can receive instant assistance without the delay of a typed response from human operators who may be managing multiple conversations at one time.
Chatbots can answer roughly 80% of a visitor’s questions, allowing live agents to focus their time on more urgent or complicated situations. Because the chatbot can handle the majority of questions and queries, you can maintain high levels of customer service even with a small staff, and without burning out your team in the process.
Expand to Mobile Chat
Enrich the User Experience on Mobile
Over 52% of Global Searches performed online are conducted from a Mobile Device. So, if you want your messages to reach the majority of your site visitors, you’ll want to integrate your chat functions into mobile.
With over half of all visitors using mobile, there is no reason not to optimize your site’s chat for mobile. Create unique flows specifically for mobile, and help your visitors move from initial outreach to conversion with as few hiccups as possible.
Get Chat with AI, Live, and Mobile Functionality
Optimized Audience Engagement Experiences
Optimizing the best in chatbot and live chat functions for mobile can create a positive 360 chat experience for new visitors and returning customers alike. Chatbots can provide fast service to your viewers and live agents allow you to create personalized answers and solutions for your customers with more nuanced or complex situations.