AI-Powered Chatbots consist of advanced technologies ready and active to assist your customers 24/7. Chatbot functions can accommodate visitors both inside and outside of working hours, all while never needing input from a live agent.
Chatbots can also handle a large number of queries at the same time without issue, meaning that all of your visitors can receive instant assistance without the delay of a typed response from human operators who may be managing multiple conversations at one time.
Chatbots can answer roughly 80% of a visitor’s questions, allowing live agents to focus their time on more urgent or complicated situations. Because the chatbot can handle the majority of questions and queries, you can maintain high levels of customer service even with a small staff, and without burning out your team in the process.